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FAQ

  • How do I contact your Customer Service department?

    Please use the below details to contact Customer Services:

    Email: Email: Contact@WordsworthPlanner.com

    Hours of Business:

    Monday – Friday: 9am – 8pm GMT

    Saturday and Sunday: Closed

  • Do you have a wholesale team?

    In addition to our online and retail stores around the world, Wordsworth Planner is sold through an exclusive selection of retailers. For all enquiries, regarding our Wholesale business, please contact sales@wordsworthplanner.com

  • What payment methods can I use online?

    We accept Visa, Mastercard, Amex and Maestro online.

    For further assistance, please contact Customer Services:

    Email: Contact@WordsworthPlanner.com

  • When will you take my payment?

    We request payment within 24 hours of your order being placed and received. For more details, please see our Terms of Sale

  • What is Verified by Visa and MasterCard SecureCode?

    Developed to improve the security of online payments, Verified by Visa and MasterCard SecureCode (3D Secure) offers customers the opportunity to validate their payment using secure PIN. If your card is registered for 3D Secure, you will need to enter your code in the pop up screen provided by your bank or credit card provider. If your card is not registered, Wordsworth Planner will omit this stage in the check out procedure.

    For further enquiries, please refer to our Terms of Sale.

  • Will there be Customs and Duties charges?

    Any Customs, Duties or handling charges that may be levied in the country of destination are beyond our control and we are unable to accept any responsibility for these. For further details, please see our Terms of Sale.

  • How can I track my order?

    To track your order, please contact Customer Services:

    Email: Contact@WordsworthPlanner.com

  • What is your method of delivery and will my order need to be signed for?

    Wordsworth Planner uses a number of carefully selected carriers. To ensure the safe delivery of your order, all Wordsworth Planner deliveries require a signature upon receipt.

    For further assistance, please contact Customer Services:

    Email: Contact@WordsworthPlanner.com

  • How much does delivery cost?

    Standard shipping is complimentary for all orders within the US. For all our delivery options, please see our Delivery page.

  • What is your returns policy?

    We are pleased to offer a return policy on orders within 30 days of purchase. We find that we have remarkably low return rates and we are proud of our products. However, we understand that there may be a case in which you need to return your order and we are more than happy to accommodate returns. Please see our Returns Policy

  • How quickly will my card be refunded?

    We aim to process your return within 48 hours from receipt. Once the refund has been completed, it may take up to 14 days for your credit card provider to return the funds to your account.

  • Can I use an alternative card for my refund?

    Refunds can only be administered to the card used to make the original payment.

  • Do Wordsworth Planner products come with a guarantee?

    A six months guarantee is offered for all Wordsworth Planner products. For further assistance, please contact Customer Services:

    Email: Contact@WordsworthPlanner.com

  • How do I care for Wordsworth Planner leather cover?

    All of our planners are made of animal-free vegan leathers This leaves the leather’s surface more vulnerable to potential scuffing or marking, however, it also demands a greater level of care and upkeep. Due to the balance of materials and processes involved, detailing such as edge-painting is not completely resistant to damage and can very occasionally be susceptible to sudden or prolonged atmospheric changes such as temperature and humidity.


    Cleaning – Wordsworth recommends cleaning the leather exterior of your planner with a soft cloth and warm, mild soapy water. Ensure that the cloth is thoroughly wrung out so it feels very slightly damp, and gently wipe the surface of the leather. Repeat using clean water.


    Care - Do not leave your Wordsworth Planner products in prolonged sunlight. Prolonged exposure to sunlight or other high intensity sources of light can lead to irreversible discolouring, fading and deformation of the leather. Do not expose to wet, damp or humid conditions or high temperatures. Water can be harmful if it penetrates the leather and can lead to the appearance of bubbles or marks which cannot be removed. Never soak the leather nor apply detergents and do not wash the fabric lining. Refrain from ‘feeding’ the vegan leather with products such as waxes, polishes or saddle soaps. This may leave the surface of the leather sticky, attracting dirt and causing irreversible damage.

    Bookmarks – The Wordsworth Planner bookmarks are made of high quality cotton threads which will unravel with use. To avoid this, dab clear glue on the ends of the bookmarks to prevent it unravelling.

  • Is Wordsworth Planner leather and paper sustainably sourced?

    We are in the privileged position of making objects that, by their very nature, are not disposable and will never become obsolete. In fact, Wordsworth Planners are expressly designed to be kept and treasured.  All Wordsworth Planners are made with environmentally-friendly acid-free paper and we aim to keep packaging, and therefore waste, to a minimum.

  • Is my information held securely by Wordsworth Planner?

    Your privacy and security is very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with UK data protection rules. All Wordsworth Planner transactional websites are PCI DSS compliant. Please read our Privacy Policy for further details.

  • How can I unsubscribe from your emails and/or mailings?

    Please log in to My Wordsworth where you will be able to adjust your preferences.

  • Who can I contact for further information or assistance?

    For further assistance, please contact Customer Services:

    Email: Contact@WordsworthPlanner.com